By Chris DiMarco, TMCnet Managing Editor
When we talk about the tenets of really good customer service, there's one item on the list that stands above all other things. Your agents. You can have all the newest technology in the world, but if your agents aren't hitting the mark it's all for naught. Quality monitoring and call recording are some of the best ways to improve your teams, plus they help your organizations meet industry compliance standards. There are several vendors offering call recording support at this year's ITEXPO, each with its own focus in the space.
By Susan J. Campbell, TMCnet Contributing Editor
Advancements in technology can help to create new opportunities, launch worldwide trends or fall flat. How do you decipher which technology advancements can help your company shine and which innovations are simply 'here today, flop tomorrow?'
By Stefanie Mosca, TMCnet Managing Editor
In order to add an exciting new event to the HTML5 Summit, one of the 12 events collocated with ITEXPO East 2012, taking place this week in Miami, FL, BlackBerry will be sponsoring a 15 hour Hack-a-thon exploring the ins-and-outs of its new BlackBerry browser and provide participants the chance to win a free BlackBerry PlayBook.
By Carrie Schmelkin, TMCnet Web Editor
For a good number of us in the tech sector, it is easy to and many times expected that we will drop catchphrase acronyms like M2M, HTML5, UC, CRM and VoIP, and pretend that we 100 percent know what they mean. And we might. But do we know much else besides what these acronyms stand for?
By Juliana Kenny, TMCnet Managing Editor
Among the bouquet of events happening at ITEXPO East 2012 this week in Miami is a rose which, by any other name, would not smell as sweet (sorry, Shakespeare). Startup Camp 5 is proving to be one of the most riveting events at communications technology conferences on a global scale, and for good reason. A few good reasons, actually.
By Tammy Wolf, TMCnet Web Editor
It may be cold and blustery in many parts of the U.S., but things are about to heat up in Miami - and we're not just talking about the sun.
By Carrie Schmelkin, TMCnet Web Editor
We know, we know - you totally have your breakfast routine down to a science (particularly when you are attending a trade show). After all, that omelet you scarf down at 7 a.m. or that bagel with cream cheese you grab at 6 a.m. needs to last you through what can quickly become a 12-hour day on the expo floor.
By Jamie Epstein, TMCnet Web Editor
Recently, TMC's CEO Rich Tehrani had the chance to speak with Rene Sotola, vice president of CGI, a company that is an information technology and business process services provider to government and commercial clients worldwide. In addition, CGI will be speaking as a session titled, "Cloud Billing - The Missing Link," at ITEXPO East 2012, which is taking place from January 31-February 3 at the Miami Beach Convention Center in Miami, FL.
By Erin Harrison, Executive Editor, Strategic Initiatives
Before heading down to sunny Florida this week, TMC CEO Rich Tehrani had the opportunity to catch up with Tim Passios, senior director of solutions marketing at Interactive Intelligence, who will address attendees at Cloud Communications Expo this week in a number of sessions. Their full exchange follows below.
By Beecher Tuttle, TMCnet Contributor
Recent advancements in smartphone technology and the near-ubiquitous nature of high-speed networks have led to the emergence of mobile VoIP (mVoIP) solutions, which allow users to leverage Wi-Fi and other data networks to make free or low-cost VoIP calls using their mobile phone.
By Susan J. Campbell, TMCnet Contributing Editor
Exciting news continues to emerge from the telecommunications space and with ITEXPO East 2012 just around the corner, TMC is highly anticipating new announcements this week. In preparation for the event, TMC CEO Rich Tehrani sat down with Alan Duric, CTO and co-founder of Telio Holding Company, gojitek. When asked about the most significant technological advancement in the past 12 months, Duric highlighted that 2011 was a great year for Telio and Goji as hundreds of thousands of people throughout the world are using the new Goji communications app. As for the most important trend in his market segment, Duric pointed to the uptake of Android and iOS-based smartphones.
By Susan J. Campbell, TMCnet Contributing Editor
ITEXPO East 2012 is set to launch, but before the vendors hit the floor, the sound system ignites with announcements and the TMC newsroom beings the buzz, we wanted to get up close and personal with some of the key players planning to be in attendance. TMC CEO Rich Tehrani recently sat down with Eran Gal of Xorcom to ask about current trends and anticipated innovations.
By Beecher Tuttle, TMCnet Contributor
One of the most highly anticipated collocated events at ITEXPO East 2012 is expected to be the Business Video Expo, a three-day conference aimed at highlighting innovative video applications and best practices in the enterprise space.
By Susan J. Campbell, TMCnet Contributing Editor
The demand for bigger and better in terms of telecommunications continues to materialize in new mobile devices, applications and the demand for 4G. With 4GWE, a part of ITEXPO East 2012, right around the corner, Rich Tehrani sat down with Mark Gianinni, CEO of Accel Networks to dig into the ins and outs of 4G migration. Asked if a smooth transition is on the horizon, Gianinni highlighted that the migration is about much more than simply increasing data rates and lowering latency.
By Carrie Schmelkin, TMCnet Web Editor
One company gearing up for the show, taking place from Jan. 31 to Feb. 3, is voice management company Tone Software, a high technology software development firm specializing in global business, telecommunications, and IT infrastructure management solutions.
